Frequently asked questions
How much does shipping cost?
It's free! We offer free standard delivery on all orders.
What is the return policy?
How do I return my order for a refund?
You can submit a refund request up to 14 days after the delivery date of your order. Your order must be unworn and in brand-new condition. We reserve the right to refuse a refund if an item is worn, damaged, or returned in an unsellable condition. Please contact us via the form below if you wish to make a return.
Can I exchange my item?
You can submit an exchange request up to 14 days after the delivery date of your item. Your item must be unworn and in brand-new condition. We reserve the right to refuse an exchange if an item is worn, damaged, or returned in an unsellable condition.
Do you offer free returns?
We do not offer free returns, unfortunately. We would recommend purchasing the tracking and proof of delivery signature option when sending the parcel. Please keep hold of any proof of postage and tracking you have until you have been refunded, as we cannot process the return without receiving the item.
What if I received a faulty or incorrect item?
We are very sorry if you’ve received a faulty or incorrect item. If this is the case, please contact us and we will resolve this as quickly as possible.
When will I get my order?
We're currently operating a 3-5 delivery window. Once your order has shipped, you will receive an email from us with further information. You should also receive an email from the courier. Delivery times vary depending on your location.
